Crash 96 Privacy Policy – Personal Data Protection for Malaysian Players

Introduction & Scope of Privacy Policy

Crash 96 is an online sports betting and casino platform operating exclusively for Malaysian players. We understand that privacy is a fundamental right, and we are committed to protecting the personal information you entrust to us.

This Privacy Policy applies to all users who access or use the Crash 96 platform, including those who browse our website, register an account, make deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and use any services available on the Crash 96 platform.

This Policy also covers all our data collection methods — whether through the website, mobile app, email, live chat, WhatsApp, or direct interaction with the Crash 96 customer support team.

Personal Data We Collect

Crash 96 collects your personal information through various means when you interact with our platform. Below are the categories of data we collect and the purposes for which they are collected:

Crash 96 only collects data that is genuinely necessary to deliver quality services to Malaysian players. We do not collect information beyond what is required for the platform's operations.

How Crash 96 Uses Your Data

Every piece of data collected by Crash 96 is used for a specific and legitimate purpose. We do not use your data for any other purpose without obtaining your consent first.

• Account management: Creating, verifying, and maintaining your Crash 96 account securely.
• Transaction processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX accurately and securely.
• Legal compliance: Fully compliant with Malaysian legal requirements, including the PDPA 2010 and Anti-Money Laundering (AML) obligations.
• Platform security: Detecting and preventing fraudulent activity, unauthorised access, and security threats to your account.
• Service improvements: Analysing usage patterns to improve the playing experience on the Crash 96 platform.
• Marketing communications: Sending relevant promotional information, bonuses, and special offers — only where you have consented to receive them.
• Customer support: Resolving your enquiries, complaints, and requests promptly and effectively.

Information Sharing & Disclosure

Crash 96 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited circumstances where Crash 96 may need to share your data with specific parties:

• Payment service providers: Transaction information is shared with your chosen e-wallet and banking providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks) solely for the purpose of processing your payments.
• Legal authorities: Crash 96 will disclose the required information to Malaysian authorities if directed to do so by a court order or a legally empowered law enforcement agency.
• Technical service provider: IT infrastructure and cybersecurity providers who assist us in operating the Crash 96 platform may have limited access to your data under strict confidentiality agreements.
• Audits and compliance: Independent auditors conducting compliance and security audits may access the data required within the scope of their audit only.

All third parties granted access to Crash 96 user data are bound by strict data protection agreements and are permitted to use that data only for the specified purposes.

Data Security Measures

Crash 96 continually invests in the latest security technologies and procedures to ensure your personal data is always protected against unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and Crash 96's servers is encrypted using 256-bit SSL technology — the same standard used by major banks in Malaysia.
• Stored data encryption: Sensitive data stored in our databases — including financial information and personal identification details — is encrypted using military-grade encryption algorithms.
• Two-factor authentication (2FA): We provide and encourage the use of 2FA on all accounts as an added layer of security.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect and respond to security threats in real time.
• Internal access controls: Only authorised Crash 96 staff with a legitimate business need are permitted to access user data. All access is logged and monitored.
• Regular penetration testing: Crash 96 conducts regular security assessments with independent cybersecurity experts to identify and address any system vulnerabilities.

Cookies & Tracking Technologies

Crash 96 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you browse the Crash 96 platform.

Types of cookies used by Crash 96:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting information about how you use Crash 96 — pages visited, time spent, and errors encountered — to help us improve the platform.
• Functional Cookies: Saving your preferences such as language, display settings, and login information so you do not have to re-enter them each time.
• Session Cookies: Automatically deleted when you close your web browser. Used to identify your current session.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality and security of your Crash 96 account. For more information on managing cookies, refer to your web browser's documentation.

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Crash 96:

To exercise any of the rights above, please contact us by email at support@crash96.com by clearly stating your request. Crash 96 will process your request within 14 business days.

Data Retention Period

Crash 96 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data: Retained for as long as your account remains active or as needed to provide services to you.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and Anti-Money Laundering legal requirements.
• Communication logs: Live chat records and support emails are retained for 2 years for reference and dispute resolution purposes.
• Technical data: Access logs and security data are retained for 12 months before being securely deleted.
• Following account closure: Data required by law will be retained after account closure, while all other data will be deleted within 90 days.

When data is no longer needed, Crash 96 ensures it is securely deleted or anonymised using methods recognised by the information security industry.

Children's Privacy & Protection of Young Users

Crash 96 strictly prohibits the use of its platform by individuals under the age of 18. We do not knowingly collect or store personal data from minors.

Should Crash 96 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate action to:

• Immediately closing the account in question
• Permanently deleting all personal data associated with that individual from our systems
• Returning any remaining account balance via an appropriate method
• Reporting the incident to the relevant authorities where required

If you know or suspect that someone under the age of 18 has registered an account on Crash 96, please contact us immediately at support@crash96.com so that prompt action can be taken.

Amendments to the Privacy Policy

Crash 96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, technologies used, applicable legal requirements, or platform service improvements.

When significant amendments are made to this Privacy Policy, Crash 96 will:

• Updating the "Last Updated" date at the top of this page
• Sending email notifications to all registered members
• Displaying a clear notice on the Crash 96 platform at least 7 days before the amendments take effect

Your continued use of the Crash 96 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you are always informed of how Crash 96 protects your data.

Contact Us — Privacy Enquiries

If you have any questions, concerns, or complaints regarding how Crash 96 handles your personal data, or if you wish to exercise any of your privacy rights, please contact the Crash 96 Data Protection Officer via:

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia.